1) Purpose
This privacy policy governs the way Electric Ireland Superhomes collects, uses, maintains and discloses information collected from users (each, a “user”) of the electricirelandsuperhomes.ie website (“site”). This Privacy Policy applies to our website and all products and services offered by Electric Ireland Superhomes.
2) Scope
This Privacy Policy aims at informing website visitors, our business and stakeholders about how we process personal data. We are committed to processing personal data responsibly and securely.
3) Personal identification information
We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, register on the site, apply for a position and in connection with other activities, services, features, or resources we make available on our site.
We obtain personal data directly from individuals in a variety of ways, including but not limited to obtaining personal data when:
- Apply for position within Electric Ireland Superhomes
- When we are establishing a business relationship
- When we are performing professional services pursuant to a contract
- Information about your interactions with us, such as customer service records
- Any other information relating to you that you provide to us
- Or that we collect about you in connection with our relationship with you
- Building Energy Rating (BER) data & other technical building data or energy performance data relating to your property including, MPRN, photographs, collected as part of an Inspections process
- Information relating to potential energy upgrade measures identified
- Information on energy upgrade measures completed and grants provided
- Information provided to us as part of any follow up research or feedback process
We obtain personal data indirectly about individuals from a variety of sources, including:
- Recruitment services and agencies who provide us with candidate data
- SEAI
- Service providers including architects, builders, BER Assessors, local authorities, approved housing bodies and third parties who provide additional services
4) Non-personal identification information
We may collect non-personal identification information about users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer and technical information about users means of connection to our site, such as the operating system and the internet service providers utilised and other similar information.
5) What types of Personal data do we collect?
We collect the following types of personal data about individuals, including:
- Contact details including name, address, mobile telephone numbers and email
- Meter Point Reference Number (MPRN)
- Bank account details
- If you apply for a position with us: job and career history, educational background and professional memberships, published articles, areas of professional interest
6) The lawful bases for processing your personal data
We process personal data on the following bases:
- Consent – when you provide us with your personal data directly, for example when you subscribe to our newsletter, consent to us carrying our certain services or apply for an open vacancy with us
- Contract – When processing is necessary to the performance of a contract with you
- Legal obligations – We may process personal data in order to meet any legal obligation requiring us to do so
- Legitimate Interests – We process personal data when it is necessary for us to achieve the following legitimate interests
- Undertaking direct marketing and provide insights and speciality knowledge we believe is welcomed by our clients, research partners, subscribers and individuals who have interacted with us
7) What we do with your personal data
We process your personal data with the purpose of:
- Providing retrofit services, whole house and consulting services
- Promoting our professional services to existing and prospective clients
- Sending invitations and providing access to guests attending our events
- Administering, maintaining and ensuring the security of our information systems, applications and websites
- Seeking qualified candidates, and forwarding candidate career inquiries to our HR team
- Processing online requests or queries or requests for proposals and quotations
- Complying with legal and regulatory obligations
8) How we secure your personal data when we process it
We have put appropriate technical and organisational security policies and procedures in place to protect personal data (including sensitive personal data) from loss, misuse, alteration or destruction. We aim to ensure that access to your personal data is password protected. We encrypt all data stored at our central location and data is restricted only to those who need to access it. Those individuals who have access to the data are required to maintain the confidentiality of such information. All our staff regularly receive Data Protection Training. We install and regularly update all security and anti-virus software in use on all our systems. Please be aware that the transmission of data via the Internet is not completely secure. Whilst we do our best to try to protect the security of your personal data, we cannot ensure or guarantee the security of your data transmitted to our site.
9) Do we share personal data with third parties?
We do not sell, share, or rent users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Where we do share personal data, we ensure that firstly we have a legal basis to do so, and all recipients are contractually bound to safeguard the data we entrust to them before we actually share the data. We may engage with some of the following categories of recipients:
- Parties that support us as we provide our services (e.g. cloud-based software services and service providers)
- HR and financial accounting services
- Our professional advisers, including lawyers, auditors and insurers
- Payment services providers
- Marketing services providers
- Law enforcement or other government and regulatory agencies (e.g. Revenue) or to other third parties as required by, and in accordance with applicable law or regulation
- Recruitment service providers
- Service providers including architects, builders, BER Assessors, local authorities, approved housing bodies.
10) Do we transfer your personal data outside the European Economic Area?
No, we do not transfer any personal data outside of European Economic Area (EEA) and all our data is stored on servers located in the EEA.
11) Web browser cookies
Our site may use “cookies” to enhance user experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the site may not function properly.
12) How we use collected information
Electric Ireland Superhomes may collect and use, users’ personal information for the following purposes:
- Registering the one stop shop and have a point of contact for ongoing communications
- Perform our functions assessing the application and administering the award of a grant, including carrying out inspections of properties
- Provide customer service to you and contact you if required to respond to any communications you might send to us
- Comply with our legal obligations
- Protect or enforce, your rights, our rights or the rights of any third party
- Establish, exercise or defend legal claims
- Improve the services which we provide to you
- Contact you in relation to other grants which may be available to you
- Respond to requests and providing information
- Monitor and evaluation of compliance with the terms and conditions of a scheme
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.
13) How long do we retain personal data?
We may retain your information for as long as necessary including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements. We also consider regulatory guidance, as appropriate. Financial and personal grant data will be retained for 7 years.
14) Your data protection rights
You have the following rights in relation to your personal data that we process. You can exercise your rights by emailing us at dpo@electricirelandsuperhomes.ie.
Right to Withdraw Consent – You can withdraw your consent at any time that you have given to one or more specified purposes to process your personal data. This will not affect the lawfulness of any processing carried out before you withdraw your consent. It may mean we are not able to provide certain services to you and if this is the case, we will advise you.
Right of access – You can request details of whether we process your personal data at Electric Ireland Superhomes, and you also have a right to request a copy of this data.
Right to rectification and erasure – Where you believe the data, we hold about you may be incorrect or out of date, you can ask us to correct it. You also have the right to ask us to erase your personal data after you withdraw your consent to processing or when we no longer need it for the purpose it was originally collected.
Right to restriction of processing – You can ask us to temporarily restrict our processing of your personal data if you contest the accuracy of your personal data, prefer to restrict its use rather than having us erase it, or need us to preserve it for you to establish, exercise, or defend a legal claim. A temporary restriction may apply while verifying whether we have overriding legitimate grounds to process it.
Right to data portability – In some circumstances, where you have provided personal data to us, you can ask us to transfer that personal data directly to another company.
Right to Object – You can object to our use of your personal data for direct marketing purposes, including profiling. However, we may need to retain some information about you to ensure that this preference not to receive direct marketing is respected in future. For example, your email address.
Right to make a complaint to Data Protection Commissioner (21 Fitzwilliam Square South, Dublin 2, D02 RD28, 01 7650100 / 1800437 737 or by emailing them on: info@dataprotection.ie) regarding any concerns you may have about our data handling practices.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information or to exercise any of your other rights. This helps us to ensure that personal data is not disclosed to any person who has no right to receive it. No fee is required to make an initial request unless your request is clearly unfounded or excessive. Depending on the circumstances, we may be unable to comply with your request based on other lawful grounds.
Should you wish to exercise any of the above rights, or you have any queries about how we process your data, or wish to complain to us directly, please contact us directly on:
dpo@electricirelandsuperhomes.ie
Or by writing to:
The Data Protection Officer, Electric Ireland Superhomes, Thurles Chamber Enterprise Centre, TUS Thurles Campus, Thurles E41 T6K5
15) Changes to this privacy policy
Electric Ireland Superhomes updates this privacy policy from time to time.