Customer Charter

Our Commitment to You
Electric Ireland Superhomes is a One Stop Shop which looks after all the key stages of a home energy
retrofit, from retrofit design through to project completion and payment of SEAI grant funding.
Our team of experienced retrofit specialists engage leading contractors to offer you expert guidance
through an often-complex process. Our aim to provide peace of mind, quality assurance and a retrofit
which puts you and your home at the heart of our service.

Enquiries and Information
Electric Ireland Superhomes will handle enquiries with courtesy and sensitivity, with minimum delays.
Our communications to you will come from a Team Member with their names viewable, so that you
know whom to contact for further information. We aim to have all our information, whether it be by
website, phone or email, fully up-to-date and presented in the clearest, most accessible, terms.

The importance of your Home Energy retrofit
We will, at all times, acknowledge and appreciate the financial and time commitment made by you to
undertake a home energy retrofit and will treat your project accordingly.

Independence, Transparency and Value-for-money
We will only recommend energy measures that are required to achieve Electric Ireland Superhomes
standard and the targets of grant funding, nothing more. We aim to secure for you a value-for-money
tender from a high-quality contractor.

Electric Ireland Superhomes complies with all GDPR legislation and best practice; we shall treat your
project and your data in strictest confidence.

How You Can Help Us
We are a company, growing in size, operating in a relatively new industry. Our reputation is dependent
on your satisfaction and so we aim to correct any errors or miscommunications, courteously, respectfully
and impartially. Your honest feedback and comments are greatly appreciated so that we can refine and
improve our service, to you and others in the future.

Issues and Complaints
We endeavour to resolve any issue as quickly as possible. If we cannot resolve an issue to your
satisfaction, or if you feel that we have not lived up to the commitments of our Charter, please click here to view our complaints procedure.

Start your journey to a Superhome

Please provide some information on your home and one of our team will be in touch to start planning your retrofit.